Supportvragen Mac > Hardware - Macintosh

MacBook Air (2017) gaat spontaan uit

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eoms:
Ik heb een MBA uit 2017, en sinds kort, wanneer het niet aan de oplader zit, gaat de laptop spontaan uit. MalwareBytes gaf geen problemen, hieronder het EtreCheck report.

Wat zou er aan de hand kunnen zijn?

===========
EtreCheck version: 5.7.2 (5247)
Report generated: 2021-08-28 10:23:18
Download EtreCheck from https://etrecheck.com
Runtime: 3:43
Performance: Excellent
Sandbox: Enabled
Full drive access: Disabled

Problem: Other problem
Description:
Mac quits spontaneously when not connected to the charger

Major Issues:
  Anything that appears on this list needs immediate attention.
  Runaway process - A process is using a large percentage of your CPU.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
  No Time Machine backup - Time Machine backup not found.
  Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  Limited drive access - More information may be available with Full Drive Access.

Hardware Information:
  MacBook Air (13-inch, 2017)
  MacBook Air Model: MacBookAir7,2
  1.8 GHz Dual-Core Intel Core i5 (i5-5350U) CPU: 2-core
  8 GB RAM - Not upgradeable
    BANK 0/DIMM0 - 4 GB DDR3 1600 
    BANK 1/DIMM0 - 4 GB DDR3 1600 
  Battery: Health = Normal - Cycle count = 434

Video Information:
  Intel HD Graphics 6000 - VRAM: 1536 MB
    Color LCD 1440 x 900

Drives:
  disk0 - CT500P2SSD8 500.11 GB (Solid State - TRIM: Yes)
  Internal PCI-Express 5.0 GT/s x4 NVM Express
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 [APFS Container] 499.90 GB
      disk1 [APFS Virtual drive] 499.90 GB (Shared by 6 volumes)
        disk1s1 - U********  - Data (APFS) [APFS Virtual drive] (Shared - 107.83 GB used)
        disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 612 MB used)
        disk1s3 - Recovery (APFS) [Recovery] (Shared)
        disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
        disk1s5 (APFS) [APFS Container] (Shared)
          disk1s5s1 - SSD (APFS) [APFS Snapshot] (Shared - 15.33 GB used)
        disk1s6 - Update (APFS) (Shared - 4 MB used)

Mounted Volumes:
  disk1s1 - U********  - Data [APFS Virtual drive]
    499.90 GB (Shared - 107.83 GB used, 385.03 GB available, 374.25 GB free)
    APFS
    Mount point: /System/Volumes/Data

  disk1s2 - Preboot [APFS Preboot]
    499.90 GB (Shared - 612 MB used, 374.25 GB free)
    APFS
    Mount point: /System/Volumes/Preboot

  disk1s4 - VM [APFS VM]
    499.90 GB (Shared - 1.07 GB used, 374.25 GB free)
    APFS
    Mount point: /System/Volumes/VM

  disk1s5s1 - SSD [APFS Snapshot]
    499.90 GB (Shared - 15.33 GB used, 385.03 GB available, 374.25 GB free)
    APFS
    Mount point: /
    Read-only: Yes

  disk1s6 - Update
    499.90 GB (Shared - 4 MB used, 374.25 GB free)
    APFS
    Mount point: /System/Volumes/Update

Network:
  Interface en3: Thunderbolt Ethernet
  Interface en0: Wi-Fi
    802.11 a/b/g/n/ac
  Interface en2: Bluetooth PAN
  Interface bridge0: Thunderbolt Bridge

System Software:
  macOS Big Sur 11.5.2 (20G95)
  Time since boot: Less than an hour

Notifications:
  Notifications not available without Full Drive Access.

Security:
  Gatekeeper: Enabled
  System Integrity Protection: Enabled

  Antivirus software: Apple and Malwarebytes

Unsigned Files:
  Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist
    Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist
    Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer
    Details: Exact match found in the legitimate list - probably OK

  Apps: 2

System Launch Agents:
  [Not Loaded]  17 Apple tasks
  [Loaded]  176 Apple tasks
  [Running]  141 Apple tasks

System Launch Daemons:
  [Not Loaded]  36 Apple tasks
  [Loaded]  189 Apple tasks
  [Running]  138 Apple tasks
  [Other]  2 Apple tasks

Launch Agents:
  [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-07-22)

Launch Daemons:
  [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc  - installed 2020-06-02)
  [Loaded] com.barebones.authd.plist (Bare Bones Software, Inc. - installed 2020-01-05)
  [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2019-08-22)
  [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-08-07)
  [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-07-22)
  [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-02-11)
  [Loaded] com.tclementdev.timemachineeditor.scheduler.plist (Thomas CLEMENT - installed 2021-05-09)

User Launch Agents:
  [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-06-15)
  [Loaded] com.valvesoftware.steamclean.plist (? 0  - installed 2021-08-18)

User Login Items:
  [Not Loaded] LaunchAtLoginHelper (App Store - installed 2021-08-03)
    Modern Login Item
    /Applications/Meeter.app/Contents/Library/LoginItems/LaunchAtLoginHelper.app

  [Loaded] NordVPNLauncher (App Store - installed 2021-08-03)
    Modern Login Item
    /Applications/NordVPN IKE.app/Contents/Library/LoginItems/NordVPNLauncher.app

  [Not Loaded] SpeedTestHelper (App Store - installed 2021-03-10)
    Modern Login Item
    /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app

  [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-08-18)
    Modern Login Item
    /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app

User Internet Plug-ins:
  User Internet Plug-ins need Full Drive Access

User Audio Plug-ins:
  User Audio Plug-ins need Full Drive Access

User iTunes Plug-ins:
  User iTunes Plug-ins need Full Drive Access

Safari Extensions:
  1Blocker Button (App Store - installed 2021-07-05)
  Block Ads (App Store - installed 2021-07-05)
  Block Adult Sites (App Store - installed 2021-07-05)
  Block Annoyances (App Store - installed 2021-07-05)
  Block Comments (App Store - installed 2021-07-05)
  Block Social Widgets (App Store - installed 2021-07-05)
  Block Trackers (App Store - installed 2021-07-05)
  Custom Rules (App Store - installed 2021-07-05)
  Regional Rules (App Store - installed 2021-07-05)
  Save to Pocket (App Store - installed 2020-09-13)
  Subscribe to Feed (Brent Simmons - installed 2020-11-11)

Backup:
  Time Machine information not available without Full Drive Access.

Performance:
  System Load: 3.30 (1 min ago) 2.91 (5 min ago) 3.93 (15 min ago)
  Nominal I/O speed: 2.76 MB/s
  File system: 52.53 seconds
  Write speed: 1374 MB/s
  Read speed: 1411 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 15 %
  User: 24 %
  Idle: 61 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  Other processes 112.10 % (?)
  trustd 33.01 % (Apple)
  EtreCheck 3.26 % (App Store)
  Xcode 2.68 % (Apple)
  CoreServicesUIAgent 1.95 % (Apple)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  EtreCheck 314 MB (App Store)
  Xcode 207 MB (Apple)
  Dropbox 127 MB (Dropbox, Inc.)
  NordVPN IKE 117 MB (App Store)
  Spotlight 53 MB (Apple)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  com.apple.WebKit.Networking.xpc 723 MB / 6 MB (Apple)
  Other processes 3 MB / 239 KB (?)
  Dropbox 105 KB / 1 MB (Dropbox, Inc.)
  Tweetbot 470 KB / 35 KB (Tapbots)
  Xcode 3 KB / 6 KB (Apple)

Virtual Memory Information:
  Physical RAM: 8 GB

  Free RAM: 35 MB
  Used RAM: 4.46 GB
  Cached files: 3.50 GB

  Available RAM: 3.54 GB
  Swap Used: 0 B

Software Installs (past 30 days):
  Install Date Name (Version)
  2021-08-03 NordVPN IKE (6.6.1)
  2021-08-03 Meeter (1.9.6)
  2021-08-07 Malwarebytes for Mac
  2021-08-12 RAR Extractor - WinRAR ZIP 7Z (6.3.3)
  2021-08-12 macOS 11.5.2 (11.5.2)
  2021-08-18 WhatsApp (2.2130.9)
  2021-08-18 Safari Technology Preview (130)
  2021-08-21 TimeMachineEditor
  2021-08-23 XProtectPlistConfigData (2150)
  2021-08-23 MRTConfigData (1.82)

Diagnostics Information (past 7-30 days):
  Directory /Library/Logs/DiagnosticReports is not accessible.
  Enable Full Drive Access to see more information.

End of report

nnsa:
Hier eens naar kijken: Runaway process - A process is using a large percentage of your CPU.

Gaat de MBA echt helemaal uit, of in slaap/hybernation mode ?

Kijk eens naar de Energie-instellingen op battery.

eoms:
Nee, gaat helemaal uit.

Hier mijn battery instellingen:
MacBook Air (2017) gaat spontaan uit


MacBook Air (2017) gaat spontaan uit

nnsa:
Energie instellingen staan prima. Ligt het niet aan. De volgende stap wordt een SMC reset:

https://support.apple.com/nl-nl/guide/mac-help/mh29198/mac

eoms:
Helaas gaat het nog steeds mis na een SMC reset  :confused:

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