EtreCheck version: 3.1.5 (343)
Report generated 2017-01-14 20:45:31
Download EtreCheck from
https://etrecheck.comRuntime 1:56
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Apps are crashing
Hardware Information: ⓘ
MacBook Pro (15-inch, Early 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 (i7-2635QM) CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 967
Video Information: ⓘ
Intel HD Graphics 3000
Color LCD 1440 x 900
AMD Radeon HD 6490M - VRAM: 256 MB
System Software: ⓘ
macOS Sierra 10.12.2 (16C67) - Time since boot: less than an hour
Disk Information: ⓘ
KINGSTON SUV400S37480G disk0 : (480,1 GB) (Solid State - TRIM: No)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) /Volumes/Recovery HD [Recovery]: 650 MB (70 MB free)
Macintosh SSD (disk1) / [Startup]: 478.89 GB (303.71 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 479.24 GB Online
MATSHITADVD-R UJ-898 ()
USB Information: ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Unknown Files: ⓘ
/Library/LaunchAgents/BullGuardAgent.plist
/usr/bin/env open -a /Applications/BullGuard Antivirus.app
/Library/LaunchDaemons/com.apple.nalen.plist
/Library/LaunchDaemons/com.ooqqaasbcybp.plist
/Library/LaunchDaemons/com.qualitance.bullGuardService.plist
/Applications/BullGuard Antivirus.app/Contents/MacOS/bullguardsrvc.xpc/Contents/MacOS/bullguardsrvc
4 unknown files found. [Check files]
Kernel Extensions: ⓘ
/Library/Extensions
[loaded] com.Bitdefender.iokit.av (2.51.0 - SDK 10.8 - 2017-01-12) [Support]
System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 175 Apple tasks
[running] 97 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 36 Apple tasks
[loaded] 164 Apple tasks
[running] 111 Apple tasks
Launch Agents: ⓘ
[loaded] BullGuardAgent.plist (2016-11-10)
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (2017-01-12) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2016-12-23) [Support]
[not loaded] com.teamviewer.teamviewer.plist (2017-01-14) [Support]
[not loaded] com.teamviewer.teamviewer_desktop.plist (2017-01-14) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2017-01-12) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-01-12) [Support]
[not loaded] com.apple.nalen.plist (2016-12-24) [Support]
[loaded] com.microsoft.autoupdate.helper.plist (2016-12-27) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-12-09) [Support]
[not loaded] com.ooqqaasbcybp.plist (2016-12-24) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-12-23) [Support]
[failed] com.qualitance.bullGuardService.plist (2017-01-12) [Support]
[loaded] com.teamviewer.Helper.plist (2016-12-21) [Support]
[not loaded] com.teamviewer.teamviewer_service.plist (2017-01-14) [Support]
User Login Items: ⓘ
BullGuard Antivirus Programma
(/Applications/BullGuard Antivirus.app)
Internet Plug-ins: ⓘ
AdobePDFViewerNPAPI: 15.023.20053 - SDK 10.11 (2017-01-11) [Support]
Silverlight: 5.1.50901.0 - SDK 10.6 (2016-12-27) [Support]
QuickTime Plugin: 7.7.3 (2016-12-22)
AdobePDFViewer: 15.023.20053 - SDK 10.11 (2017-01-11) [Support]
JavaAppletPlugin: Java 8 Update 111 build 14 (2016-12-23) Check version
3rd Party Preference Panes: ⓘ
Java (2016-09-23) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh SSD: Disk size: 478.89 GB Disk used: 175.18 GB
Destinations:
APPLENAS [Network]
Total size: 3.00 TB
Total number of backups: 16
Oldest backup: 11/01/17 18:50
Last backup: 14/01/17 19:45
Size of backup disk: Excellent
Backup size 3.00 TB > (Disk size 478.89 GB X 3)
Top Processes by CPU: ⓘ
14% CalendarAgent
14% kernel_task
7% diskimages-helper
4% WindowServer
3% backupd
Top Processes by Memory: ⓘ
756 MB kernel_task
262 MB mdworker(8)
262 MB com.apple.WebKit.WebContent
147 MB Safari
139 MB WindowServer
Virtual Memory Information: ⓘ
4.40 GB Available RAM
57 MB Free RAM
3.60 GB Used RAM
4.34 GB Cached files
0 B Swap Used
Diagnostics Information: ⓘ
Jan 14, 2017, 08:44:47 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204447_[redacted].crash
/Applications/BullGuard Antivirus.app/Contents/MacOS/bullguardsrvc.xpc/Contents/MacOS/bullguardsrvc
Jan 14, 2017, 08:44:37 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204437_[redacted].crash
Jan 14, 2017, 08:44:27 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204427_[redacted].crash
Jan 14, 2017, 08:44:17 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204417_[redacted].crash
Jan 14, 2017, 08:44:07 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204407_[redacted].crash
Jan 14, 2017, 08:43:57 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204357_[redacted].crash
Jan 14, 2017, 08:43:47 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204347_[redacted].crash
Jan 14, 2017, 08:43:36 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204336_[redacted].crash
Jan 14, 2017, 08:43:26 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204326_[redacted].crash
Jan 14, 2017, 08:43:16 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204316_[redacted].crash
Jan 14, 2017, 08:43:06 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204306_[redacted].crash
Jan 14, 2017, 08:42:56 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204256_[redacted].crash
Jan 14, 2017, 08:42:46 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204246_[redacted].crash
Jan 14, 2017, 08:42:36 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204236_[redacted].crash
Jan 14, 2017, 08:42:25 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204225_[redacted].crash
Jan 14, 2017, 08:42:15 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204215_[redacted].crash
Jan 14, 2017, 08:42:05 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204205_[redacted].crash
Jan 14, 2017, 08:41:55 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204155_[redacted].crash
Jan 14, 2017, 08:41:45 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204145_[redacted].crash
Jan 14, 2017, 08:41:35 PM /Library/Logs/DiagnosticReports/bullguardsrvc_2017-01-14-204135_[redacted].crash
Jan 14, 2017, 08:14:19 PM Self test - passed
Jan 14, 2017, 08:01:28 PM ~/Library/Logs/DiagnosticReports/cloudd_2017-01-14-200128_[redacted].crash
/System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd