Hallo Allemaal,

Hopelijk kan iemand mij helpen want ik weet het zo langzamerhand niet meer..

Situatie:
Ik probeer vanuit huis in te loggen op het bedrijfsnetwerk. Dat gaat allemaal prima maar telkens na ongeveer 1 minuut blijft de sessie hangen. De bekende strandbal verschijnt en er is niks meer mogelijk behalve de sessie geforceerd te stoppen. Het probleem is circa 2 weken gelden begonnen. Ik heb geen bijzondere software draaien op mijn iMac.

Software:
Ik heb een iMac die draait op Sierra 10.12.5 en Citrix versie die op mijn Mac staat is versie 12.5.0. Als ik inlog doe ik dat via Safari via een portaal van Citrix (NetScaler Gateway).

Actie tot zover:
Wat ik heb gedaan is Citrix er meerdere malen opnieuw opgezet, via de WIFI of kabel geprobeerd, virusscanner aangeschaft en gescand en zelf wat plugin instellingen aangepast (wat ik op internet heb gevonden). Dit alles heeft het probleem niet verholpen. Een collega werkt ook met een MAC en die heeft het probleem niet.
Zoals je uit bovenstaande kunt afleiden ben ik geen "super user" dus graag jullie ondersteuning. Vanuit mijn bedrijf krijg ik geen support omdat daar Windows als primair OS wordt gebruikt.

Hieronder een deel uit het foutenrapport m.b.t. Citrix.. Hopelijk kan er iemand chocolade van maken..  

Date/Time:       2017-06-05 13:49:08 +0200
OS Version:      Mac OS X 10.12.5 (Build 16F73)
Architecture:    x86_64
Report Version:  25

Data Source:     Stackshots

Command:         Citrix Viewer
Path:            /Applications/Citrix Receiver.app/Contents/Helpers/Citrix Viewer.app/Contents/MacOS/Citrix Viewer
Version:         12.5.0 (473188)
Parent:          launchd [1]
PID:             1077

Event:           hang
Duration:        1.09s (process was unresponsive for 30 seconds before sampling)
Steps:           11 (100ms sampling interval)

Hardware model:  iMac13,1
Active cpus:     4

Fan speed:       1398 rpm

--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------

Heaviest stack for the main thread of the target process:
 11  start + 1 (libdyld.dylib + 21397) [0xa16af395]
 11  NSApplicationMain + 1368 (AppKit + 27934) [0x91f47d1e]
 11  -[NSApplication run] + 943 (AppKit + 236726) [0x91f7acb6]
 11  -[NSApplication(NSEvent) nextEventMatchingMask:untilDate:inMode:dequeue:] + 132 (AppKit + 8037605) [0x926eb4e5]
 11  -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1742 (AppKit + 8039355) [0x926ebbbb]
 11  _DPSNextEvent + 1227 (AppKit + 282645) [0x91f86015]
 11  _BlockUntilNextEventMatchingListInModeWithFilter + 83 (HIToolbox + 167803) [0x93953f7b]
 11  ReceiveNextEventCommon + 494 (HIToolbox + 168322) [0x93954182]
 11  RunCurrentEventLoopInMode + 268 (HIToolbox + 168854) [0x93954396]
 11  CFRunLoopRunInMode + 123 (CoreFoundation + 543755) [0x94260c0b]
 11  CFRunLoopRunSpecific + 506 (CoreFoundation + 544282) [0x94260e1a]
 11  __CFRunLoopRun + 2192 (CoreFoundation + 547088) [0x94261910]
 11  __CFRunLoopDoTimers + 350 (CoreFoundation + 581454) [0x94269f4e]
 11  __CFRunLoopDoTimer + 1213 (CoreFoundation + 582829) [0x9426a4ad]
 11  __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22 (CoreFoundation + 584086) [0x9426a996]
 11  Security::KeychainCore::CCallbackMgr::tellClient(__CFRunLoopTimer*, void*) + 43 (Security + 1620909) [0x99391bad]
 11  SecurityEventsCallbackFn + 22 (Citrix Viewer + 906451) [0x1994d3]
 11  isSmartcardKeychain + 55 (Citrix Viewer + 920829) [0x19ccfd]
 11  SecKeychainGetDLDBHandle + 101 (Security + 1986823) [0x993eb107]
 11  Security::CssmClient::DbImpl::handle() + 38 (Security + 1043924) [0x99304dd4]
 11  Security::CssmClient::DbImpl::activate() + 63 (Security + 94701) [0x9921d1ed]
 11  Security::CssmClient::DbImpl::open() + 313 (Security + 95081) [0x9921d369]
 11  non-virtual thunk to Security::KeychainCore::KeychainImpl::makeCredentials() + 20 (Security + 1783796) [0x993b97f4]
 11  Security::KeychainCore::KeychainImpl::defaultCredentials() + 58 (Security + 113646) [0x99221bee]
 11  Security::Mutex::lock() + 17 (Security + 5963) [0x9920774b]
 11  pthread_mutex_lock + 127 (libsystem_pthread.dylib + 6981) [0xa18bfb45]
 11  _pthread_mutex_lock_slow + 302 (libsystem_pthread.dylib + 7314) [0xa18bfc92]
 11  __psynch_mutexwait + 10 (libsystem_kernel.dylib + 111430) [0xa17de346]
*11  psynch_mtxcontinue + 0 (pthread + 31211) [0xffffff7f8105c9eb]

Process:         Citrix Viewer [1077]
Path:            /Applications/Citrix Receiver.app/Contents/Helpers/Citrix Viewer.app/Contents/MacOS/Citrix Viewer
Architecture:    i386
Parent:          launchd [1]
UID:             501
Task size:       102.60 MB
CPU Time:        0.003
Note:            Unresponsive for 30 seconds before sampling
Note:            2 idle work queue threads omitted

 Thread 0x263ca            DispatchQueue 1           Thread name "1"           11 samples (1-11)         priority 46 (base 46)
 <thread QoS user interactive (requested user interactive, override user interactive), process unclamped, process received importance donation from WindowServer [173], IO tier 0>
 11  start + 1 (libdyld.dylib + 21397) [0xa16af395] 1-11
   11  NSApplicationMain + 1368 (AppKit + 27934) [0x91f47d1e] 1-11
     11  -[NSApplication run] + 943 (AppKit + 236726) [0x91f7acb6] 1-11
       11  -[NSApplication(NSEvent) nextEventMatchingMask:untilDate:inMode:dequeue:] + 132 (AppKit + 8037605) [0x926eb4e5] 1-11
         11  -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1742 (AppKit + 8039355) [0x926ebbbb] 1-11
           11  _DPSNextEvent + 1227 (AppKit + 282645) [0x91f86015] 1-11
             11  _BlockUntilNextEventMatchingListInModeWithFilter + 83 (HIToolbox + 167803) [0x93953f7b] 1-11
               11  ReceiveNextEventCommon + 494 (HIToolbox + 168322) [0x93954182] 1-11
                 11  RunCurrentEventLoopInMode + 268 (HIToolbox + 168854) [0x93954396] 1-11
                   11  CFRunLoopRunInMode + 123 (CoreFoundation + 543755) [0x94260c0b] 1-11
                     11  CFRunLoopRunSpecific + 506 (CoreFoundation + 544282) [0x94260e1a] 1-11
                       11  __CFRunLoopRun + 2192 (CoreFoundation + 547088) [0x94261910] 1-11
                         11  __CFRunLoopDoTimers + 350 (CoreFoundation + 581454) [0x94269f4e] 1-11
                           11  __CFRunLoopDoTimer + 1213 (CoreFoundation + 582829) [0x9426a4ad] 1-11
                             11  __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22 (CoreFoundation + 584086) [0x9426a996] 1-11
                               11  Security::KeychainCore::CCallbackMgr::tellClient(__CFRunLoopTimer*, void*) + 43 (Security + 1620909) [0x99391bad] 1-11
                                 11  SecurityEventsCallbackFn + 22 (Citrix Viewer + 906451) [0x1994d3] 1-11
                                   11  isSmartcardKeychain + 55 (Citrix Viewer + 920829) [0x19ccfd] 1-11
                                     11  SecKeychainGetDLDBHandle + 101 (Security + 1986823) [0x993eb107] 1-11
                                       11  Security::CssmClient::DbImpl::handle() + 38 (Security + 1043924) [0x99304dd4] 1-11
                                         11  Security::CssmClient::DbImpl::activate() + 63 (Security + 94701) [0x9921d1ed] 1-11
                                           11  Security::CssmClient::DbImpl::open() + 313 (Security + 95081) [0x9921d369] 1-11
                                             11  non-virtual thunk to Security::KeychainCore::KeychainImpl::makeCredentials() + 20 (Security + 1783796) [0x993b97f4] 1-11
                                               11  Security::KeychainCore::KeychainImpl::defaultCredentials() + 58 (Security + 113646) [0x99221bee] 1-11
                                                 11  Security::Mutex::lock() + 17 (Security + 5963) [0x9920774b] 1-11
                                                   11  pthread_mutex_lock + 127 (libsystem_pthread.dylib + 6981) [0xa18bfb45] 1-11
                                                     11  _pthread_mutex_lock_slow + 302 (libsystem_pthread.dylib + 7314) [0xa18bfc92] 1-11
                                                       11  __psynch_mutexwait + 10 (libsystem_kernel.dylib + 111430) [0xa17de346] 1-11
                                                        *11  psynch_mtxcontinue + 0 (pthread + 31211) [0xffffff7f8105c9eb] 1-11

 Thread 0x2c186            DispatchQueue 80          11 samples (1-11)         priority 46 (base 46)
 <thread QoS user interactive (requested user initiated, override user interactive), process unclamped, process received importance donation from WindowServer [173], IO tier 0>
 11  start_wqthread + 34 (libsystem_pthread.dylib + 14374) [0xa18c1826] 1-11
   11  _pthread_wqthread + 1070 (libsystem_pthread.dylib + 15482) [0xa18c1c7a] 1-11
     11  _dispatch_worker_thread3 + 110 (libdispatch.dylib + 11690) [0xa167edaa] 1-11
       11  _dispatch_root_queue_drain + 321 (libdispatch.dylib + 12093) [0xa167ef3d] 1-11
         11  _dispatch_queue_override_invoke + 314 (libdispatch.dylib + 63111) [0xa168b687] 1-11
           11  _dispatch_queue_invoke + 969 (libdispatch.dylib + 39226) [0xa168593a] 1-11
             11  _dispatch_queue_serial_drain + 870 (libdispatch.dylib + 96817) [0xa1693a31] 1-11
               11  _dispatch_call_block_and_release + 15 (libdispatch.dylib + 39723) [0xa1685b2b] 1-11
                 11  ___notify_dispatch_local_notification_block_invoke + 41 (libsystem_notify.dylib + 33116) [0xa18b615c] 1-11
                   11  ___ZN8Security14SecurityServerL23InitializeNotificationsEv_block_invoke + 582 (Security + 2525246) [0x9946e83e] 1-11
                     11  Security::KeychainCore::CCallbackMgr::consume(unsigned int, unsigned int, Security::CssmData const&) + 742 (Security + 366840) [0x9925f8f8] 1-11
                       11  Security::KeychainCore::CCallbackMgr::AlertClients(std::__1::list<Security::KeychainCore::CallbackInfo, std::__1::allocator<Security::KeychainCore::CallbackInfo> > const&, SecKeychainEvent, int, Security::KeychainCore::Keychain const&, Security::KeychainCore::Item const&) + 353 (Security + 1621319) [0x99391d47] 1-11
                         11  SecCertificateCreateFromItemImplInstance + 47 (Security + 1804311) [0x993be817] 1-11
                           11  Security::KeychainCore::Certificate::data() + 127 (Security + 67635) [0x99216833] 1-11
                             11  Security::KeychainCore::ItemImpl::dbUniqueRecord() + 124 (Security + 143062) [0x99228ed6] 1-11
                               11  Security::KeychainCore::PrimaryKeyImpl::createCursor(Security::KeychainCore::Keychain const&) + 209 (Security + 1791463) [0x993bb5e7] 1-11
                                 11  Security::KeychainCore::KeychainImpl::primaryKeyInfosFor(unsigned int) + 68 (Security + 138220) [0x99227bec] 1-11
                                   11  Security::KeychainCore::KeychainImpl::keychainSchema() + 86 (Security + 116072) [0x99222568] 1-11
                                     11  Security::KeychainCore::KeychainSchema::KeychainSchema(Security::CssmClient::Db const&) + 37 (Security + 116231) [0x99222607] 1-11
                                       11  Security::KeychainCore::KeychainSchemaImpl::KeychainSchemaImpl(Security::CssmClient::Db const&) + 381 (Security + 116665) [0x992227b9] 1-11
                                         11  Security::CssmClient::SSDbCursorImpl::next(Security::CssmClient::DbAttributes*, Security::CssmDataContainer*, Security::CssmClient::DbUniqueRecord&) + 28 (Security + 118858) [0x9922304a] 1-11
                                           11  Security::CssmClient::SSDbCursorImpl::next(Security::CssmClient::DbAttributes*, Security::CssmDataContainer*, Security::CssmClient::DbUniqueRecord&, cssm_access_credentials const*) + 400 (Security + 1076534) [0x9930cd36] 1-11
                                             11  Security::CssmClient::DbDbCursorImpl::next(Security::CssmClient::DbAttributes*, Security::CssmDataContainer*, Security::CssmClient::DbUniqueRecord&) + 350 (Security + 103002) [0x9921f25a] 1-11
                                               11  Security::CssmClient::DbImpl::handle() + 24 (Security + 1043910) [0x99304dc6] 1-11
                                                 11  Security::Mutex::lock() + 17 (Security + 5963) [0x9920774b] 1-11
                                                   11  pthread_mutex_lock + 127 (libsystem_pthread.dylib + 6981) [0xa18bfb45] 1-11
                                                     11  _pthread_mutex_lock_slow + 302 (libsystem_pthread.dylib + 7314) [0xa18bfc92] 1-11
                                                       11  __psynch_mutexwait + 10 (libsystem_kernel.dylib + 111430) [0xa17de346] 1-11
                                                        *11  psynch_mtxcontinue + 0 (pthread + 31211) [0xffffff7f8105c9eb] 1-11

 Thread 0x2c9ff            DispatchQueue 519         11 samples (1-11)         priority 37 (base 37)
 <thread QoS user initiated (requested user initiated), process unclamped, process received importance donation from WindowServer [173], IO tier 0>
 11  start_wqthread + 34 (libsystem_pthread.dylib + 14374) [0xa18c1826] 1-11
   11  _pthread_wqthread + 823 (libsystem_pthread.dylib + 15235) [0xa18c1b83] 1-11
     11  _dispatch_kevent_worker_thread + 954 (libdispatch.dylib + 112591) [0xa16977cf] 1-11
       11  _dispatch_root_queue_drain_deferred_item + 255 (libdispatch.dylib + 99031) [0xa16942d7] 1-11
         11  _dispatch_queue_invoke + 969 (libdispatch.dylib + 39226) [0xa168593a] 1-11
           11  _dispatch_queue_serial_drain + 414 (libdispatch.dylib + 96361) [0xa1693869] 1-11
             11  _dispatch_source_invoke + 1075 (libdispatch.dylib + 14726) [0xa167f986] 1-11
               11  _dispatch_source_latch_and_call + 177 (libdispatch.dylib + 49267) [0xa1688073] 1-11
                 11  _dispatch_continuation_pop + 545 (libdispatch.dylib + 92448) [0xa1692920] 1-11
                   11  _dispatch_client_callout + 50 (libdispatch.dylib + 5124) [0xa167d404] 1-11
                     11  __DASessionSetDispatchQueue_block_invoke_2 + 55 (DiskArbitration + 9216) [0x959e7400] 1-11
                       11  _DASessionCallback + 309 (DiskArbitration + 9531) [0x959e753b] 1-11
                         11  _DADispatchCallback + 104 (DiskArbitration + 10137) [0x959e7799] 1-11
                           11  _VolumeObserverDiskUnmountApprovalCallback + 199 (CoreFoundation + 1562935) [0x94359937] 1-11
                             11  __createVolumeObserverSubsystem_block_invoke + 1026 (AppKit + 2297296) [0x92171dd0] 1-11
                               11  dispatch_semaphore_wait + 35 (libdispatch.dylib + 40540) [0xa1685e5c] 1-11
                                 11  _dispatch_semaphore_wait_slow + 120 (libdispatch.dylib + 40669) [0xa1685edd] 1-11
                                   11  semaphore_wait_trap + 10 (libsystem_kernel.dylib + 80218) [0xa17d695a] 1-11
                                    *11  semaphore_wait_continue + 0 (kernel + 1111056) [0xffffff800030f410] 1-11

 Thread 0x264f2            Thread name "5"           11 samples (1-11)         priority 31 (base 31)
 <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [173], IO tier 0>
 11  thread_start + 34 (libsystem_pthread.dylib + 14410) [0xa18c184a] 1-11
   11  _pthread_start + 243 (libsystem_pthread.dylib + 16271) [0xa18c1f8f] 1-11
     11  _pthread_body + 184 (libsystem_pthread.dylib + 16455) [0xa18c2047] 1-11
       11  sCooperativeThreadFunction + 59 (Citrix Viewer + 1141462) [0x1d2ad6] 1-11
         11  legacyVCThread + 160 (Citrix Viewer + 1275851) [0x1f37cb] 1-11
           11  -[ICALegacyVirtualChannelQueue legacyVCDrainThread] + 163 (Citrix Viewer + 1276406) [0x1f39f6] 1-11
             11  Mac_Threads_Yield + 90 (Citrix Viewer + 1141572) [0x1d2b44] 1-11
               11  pthread_mutex_lock + 127 (libsystem_pthread.dylib + 6981) [0xa18bfb45] 1-11
                 11  _pthread_mutex_lock_slow + 302 (libsystem_pthread.dylib + 7314) [0xa18bfc92] 1-11
                   11  __psynch_mutexwait + 10 (libsystem_kernel.dylib + 111430) [0xa17de346] 1-11
                    *11  psynch_mtxcontinue + 0 (pthread + 31211) [0xffffff7f8105c9eb] 1-11

 Thread 0x2653d            11 samples (1-11)         priority 31 (base 31)
 <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [173], IO tier 0>
 11  thread_start + 34 (libsystem_pthread.dylib + 14410) [0xa18c184a] 1-11
   11  _pthread_start + 243 (libsystem_pthread.dylib + 16271) [0xa18c1f8f] 1-11
     11  _pthread_body + 184 (libsystem_pthread.dylib + 16455) [0xa18c2047] 1-11
       11  __NSThread__start__ + 1262 (Foundation + 200712) [0x95a23008] 1-11
         11  -[NSThread main] + 39 (Foundation + 201326) [0x95a2326e] 1-11
           11  ??? (<4F8633FD-0979-351D-A391-0D02AA760B10> + 6068) [0x76a87b4] 1-11
             11  -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 296 (Foundation + 134496) [0x95a12d60] 1-11
               11  CFRunLoopRunInMode + 123 (CoreFoundation + 543755) [0x94260c0b] 1-11
                 11  CFRunLoopRunSpecific + 506 (CoreFoundation + 544282) [0x94260e1a] 1-11
                   11  __CFRunLoopRun + 1576 (CoreFoundation + 546472) [0x942616a8] 1-11
                     11  __CFRunLoopServiceMachPort + 214 (CoreFoundation + 549494) [0x94262276] 1-11
                       11  mach_msg_trap + 10 (libsystem_kernel.dylib + 80158) [0xa17d691e] 1-11
                        *11  ipc_mqueue_receive_continue + 0 (kernel + 854224) [0xffffff80002d08d0] 1-11

 Thread 0x26548            Thread name "4"           11 samples (1-11)         priority 31 (base 31)
 <thread QoS default (requested default), process unclamped, process received importance donation from WindowServer [173], IO tier 0>
 11  thread_start + 34 (libsystem_pthread.dylib + 14410) [0xa18c184a] 1-11
   11  _pthread_start + 243 (libsystem_pthread.dylib + 16271) [0xa18c1f8f] 1-11
     11  _pthread_body + 184 (libsystem_pthread.dylib + 16455) [0xa18c2047] 1-11
       11  sCooperativeThreadFunction + 59 (Citrix Viewer + 1141462) [0x1d2ad6] 1-11
         11  fnNCSPollThread + 39 (Citrix Viewer + 742424) [0x171418] 1-11
           11  ICAEngMessageLoop + 187 (Citrix Viewer + 335037) [0x10dcbd] 1-11
             11  Thrd_givePrimaryControl + 118 (Citrix Viewer + 748481) [0x172bc1] 1-11
               11  PALYield + 198 (Citrix Viewer + 1144728) [0x1d3798] 1-11
                 11  Mac_Threads_Yield + 90 (Citrix Viewer + 1141572) [0x1d2b44] 1-11
                   11  pthread_mutex_lock + 127 (libsystem_pthread.dylib + 6981) [0xa18bfb45] 1-11
                     11  _pthread_mutex_lock_slow + 302 (libsystem_pthread.dylib + 7314) [0xa18bfc92] 1-11
                       11  __psynch_mutexwait + 10 (libsystem_kernel.dylib + 111430) [0xa17de346] 1-11
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 Thread 0x26549            Thread name "com.apple.NSEventThread"               11 samples (1-11)         priority 46 (base 46)
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   11  _pthread_start + 243 (libsystem_pthread.dylib + 16271) [0xa18c1f8f] 1-11
     11  _pthread_body + 184 (libsystem_pthread.dylib + 16455) [0xa18c2047] 1-11
       11  _NSEventThread + 235 (AppKit + 1597815) [0x920c7177] 1-11
         11  CFRunLoopRunInMode + 123 (CoreFoundation + 543755) [0x94260c0b] 1-11
           11  CFRunLoopRunSpecific + 506 (CoreFoundation + 544282) [0x94260e1a] 1-11
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 Thread 0x2d763            11 samples (1-11)         priority 31 (base 31)
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Heb je de nieuwste versie van de Citrix Reciever?
In een update actie van mijn werkgever, werd aangeraden om de nieuwste reciever te downloaden.
Misschien helpt het?

Probeer Firefox ipv Safari. Werkte bij mij, maar configuratie is niet helemaal hetzelfde.

Bedankt voor het meedenken.

Ik heb de nieuwste versie van Citrix Reciever draaien. Dus dat kan het probleem niet zijn. Ik zal Firefox eens proberen. Het zou natuurlijk wel jammer zijn als er een ander browser nodig is om citrix te laten werken. Maar ja, misschien biedt een toekomstige update wel een werkbare oplossing voor Safari.

Ik laat nog even weten of het gewerkt heeft.

Misschien een idee om tijdelijk een nieuw account aan te maken en kijken of dit wel werkt? (om te kijken of het probleem in je account settings zit)

(account op de iMac)

(Bewerkt door PE om 17:01, 6-06-2017)

Ik heb wel eens iemand met een soortgelijk probleem geholpen. Volgens mij heb ik toen de beeldscherminstelling veranderd in Citrix. Eerst opstarten, dan aanpassen, wellicht is dat bij jou ook het euvel. Details weet ik helaas niet meer. Ben ook maar een mac man, weet weinig van andere systemen.

Zoals beloofd nog even de terugkoppeling m.b.t. de firefox oplossing.

Dit lijkt inderdaad te werken. Ik heb circa een uurtje zonder problemen kunnen werken. Daarna zelf gestopt. Het lijkt alleen wel wat trager te reageren. Maar ja, het werk.

Beeldscherminstelling en ander account zal ik ook nog even proberen.

in ieder geval bedankt voor zover!

Ik heb precies hetzelfde probleem. Kan inloggen, na een halve minuut loopt Citrix vast. Alles geprobeerd, andere browsers, Opera, Firefox, Chrome. Citrix opnieuw geinstalleerd, nieuwste versie,  oudere versie geinstalleerd. Account is gereset. Helpt ook niet. Firewall uitgezet, anti-virus uitgezet. Niets helpt. Ik lees iets over beeldscherm instellingen in dit draadje. Kan iemand daar meer over vertellen? Ik ben zo'n beetje uit de opties?
 

@CorineV
Ik heb een keer iemand geholpen. Zij kon wel inloggen maar vervolgens kon ze niets aanklikken en invoeren. Daarbij bleek de beeldschermresolutie/instelling niet goed te staan. Dat heb ik toen aangepast in de instellingen van Citrix. Ik weet niet of dat jouw probleem gaat oplossen, maar succes!