Beste forumleden,

Sinds kort blijft mijn iMac zeer vaak hangen. Symptomen:
iMac komt niet uit slaapstand. Blijft hangen.
Apps starten zeer traag op en blijven geregeld hangen. Beachball icon verschijnt

Ik heb het volgende al bekeken:
CPU en RAM lijken geen probleem. Allebei voldoende bij het ' hangen'
Hardware checks geven geen fouten

Wat me opvalt is dat in safe mode de imac wel goed werkt.

Onderstaand 2 etrecheck rapporten. De eerste in normale modus, de tweede in safe modus.

Ziet hierin iemand iets vreemds wat het gedrag zou kunnen verklaren? Alle hulp wordt gewaardeerd.

---------------

EtreCheck version: 3.4.4 (448)
Report generated 2017-09-17 09:22:14
Download EtreCheck from https://etrecheck.com
Runtime: 3:47
Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.

Problem: Beachballing

Hardware Information: ⓘ
   iMac (27-inch, Late 2012)
   [Technical Specifications] - [User Guide] - [Warranty & Service]
   iMac - model: iMac13,2
   1 3,2 GHz Intel Core i5 (i5-3470) CPU: 4-core
   24 GB RAM Upgradeable - [Instructions]
       BANK 0/DIMM0
           4 GB DDR3 1600 MHz ok
       BANK 1/DIMM0
           4 GB DDR3 1600 MHz ok
       BANK 0/DIMM1
           8 GB DDR3 1600 MHz ok
       BANK 1/DIMM1
           8 GB DDR3 1600 MHz ok
   Handoff/Airdrop2: supported
   Wireless:  en1: 802.11 a/b/g/n

Video Information: ⓘ
   NVIDIA GeForce GTX 675MX - VRAM: 1024 MB
       iMac 2560 x 1440

Disk Information: ⓘ
   WDC WD40EZRX-00SPEB0 disk0: (4 TB) (Rotational)
   [Show SMART report]
       (disk0s1) <not mounted>  [EFI]: 210 MB
       Macintosh HD (disk0s2 - Journaled HFS+) /  [Startup]: 4.00 TB (831.92 GB free)
       (disk0s3) <not mounted>  [Recovery]: 650 MB

USB Information: &#9432;
    USB20Bus
        hub_device
            hub_device
               Apple Inc. BRCM20702 Hub
                   Apple Inc. Bluetooth USB Host Controller
    USB20Bus
        hub_device
           Apple Inc. FaceTime HD Camera (Built-in)
    USB30Bus 4 TB
       Seagate BUP BK 4 TB

Thunderbolt Information: &#9432;
   Apple Inc. thunderbolt_bus

Virtual disks: &#9432;
   Big hard disk (disk1s2 - Journaled HFS+) /Volumes/Big hard disk : 4.00 TB (2.84 TB free)
       Physical disk: BUP BK 4.00 TB (2.84 TB free)

System Software: &#9432;
   OS X El Capitan 10.11.6 (15G1611) - Time since boot: less than an hour

Configuration files: &#9432;
   /etc/hosts - Count: 15

Gatekeeper: &#9432;
   Mac App Store and identified developers

Possible adware: &#9432;
   Adware: ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
   One possible adware file found. [Remove/Report]

Kernel Extensions: &#9432;
       /Library/Extensions
   [loaded]    com.paragon-software.filesystems.ntfs (14.2.288 - SDK 10.5) [Lookup]

System Launch Agents: &#9432;
   [not loaded]    8 Apple tasks
   [loaded]    160 Apple tasks
   [running]    70 Apple tasks

System Launch Daemons: &#9432;
   [not loaded]    45 Apple tasks
   [loaded]    152 Apple tasks
   [running]    94 Apple tasks

Launch Agents: &#9432;
   [not loaded]    com.adobe.AAM.Updater-1.0.plist (? ffb65062 17b9373f - installed 2013-04-14) [Lookup]
   [loaded]    com.adobe.CS5ServiceManager.plist (? 40cdc1ff dd391a6f - installed 2013-04-14) [Lookup]
   [not loaded]    com.oracle.java.Java-Updater.plist (? 0 ? - installed (null)) [Lookup]
   [loaded]    com.paragon-software.facebook.agent.plist (? 95fb0bd4 e9648c48 - installed 2017-05-18) [Lookup]
   [running]    com.teamviewer.teamviewer.plist (? ? ? - installed 2017-09-17) [Lookup]
   [running]    com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-09-17) [Lookup]

Launch Daemons: &#9432;
   [loaded]    com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2013-04-14) [Lookup]
   [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 4898e928 - installed 2017-08-29) [Lookup]
   [not loaded]    com.crashplan.engine.plist (? 0 ? - installed 2017-06-16) [Lookup]
   [loaded]    com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-09-11) [Lookup]
   [loaded]    com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup]
   [not loaded]    com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup]
   [loaded]    com.paragon.NTFS.launch.plist (Apple, Inc. - installed 2016-08-29)
   [loaded]    com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2015-09-08) [Lookup]
   [running]    com.teamviewer.teamviewer_service.plist (? ? ? - installed 2017-09-17) [Lookup]

User Launch Agents: &#9432;
   [loaded]    com.adobe.AAM.Updater-1.0.plist (? 6a3cceca 17b9373f - installed 2013-04-15) [Lookup]
   [loaded]    com.bittorrent.uTorrent.plist (BitTorrent, Inc - installed 2017-03-29) [Lookup]
   [loaded]    com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]
   [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-09-16) [Lookup]
   [loaded]    com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-09-06) [Lookup]
   [running]    com.spigot.ApplicationManager.plist (? ef73f8ba 217327b7 - installed 2017-01-04) Adware!  [Remove/Report]
       ~/Library/Application Support/Spigot/ApplicationManager
   [running]    com.spotify.webhelper.plist (Spotify - installed 2017-09-13) [Lookup]

User Login Items: &#9432;
   Dropbox    Application - Hidden
       (/Applications/Dropbox.app)
   CleanMyMac 3 Menu    Application - Hidden (MacPaw Inc. - installed 2017-08-08)
       (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
   CrashPlan menu bar    Application - Hidden
       (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)
   Commander One    Application
       (/Applications/Commander One.app)

Internet Plug-ins: &#9432;
   SharePointBrowserPlugin: 14.1.0 (installed 2013-04-14) [Lookup]
   FlashPlayer-10.6: 27.0.0.130 (installed 2017-09-13) [Lookup]
   QuickTime Plugin: 7.7.3 (installed 2017-09-16)
   Flash Player: 27.0.0.130 (installed 2017-09-13) [Lookup]
   JavaAppletPlugin: 15.0.1 (installed 2014-01-25) Check version
   Default Browser: 601 (installed 2017-09-13)

User internet Plug-ins: &#9432;
   Picasa: 1.0 (installed 2014-03-05) [Lookup]

3rd Party Preference Panes: &#9432;
   Backblaze Backup (installed 2017-05-28) [Lookup]
   Flash Player (installed 2017-08-29) [Lookup]

Time Machine: &#9432;
   Skip System Files: NO
   Mobile backups: OFF
   Auto backup: YES
   Volumes being backed up:
       Macintosh HD: Disk size: 4.00 TB Disk used: 3.17 TB
   Destinations:
       Timecapsule-schijf [Local]
       Total size: 2.00 TB
       Total number of backups: 146
       Oldest backup: 09-12-14 00:40
       Last backup: 11-09-17 13:25
       Size of backup disk: Too small
           Backup size 2.00 TB < (Disk used 3.17 TB X 3)

Top Processes by CPU: &#9432;
        7%     Commander One
        5%     WindowServer
        1%     mdworker
        1%     kernel_task
        1%     update_dyld_shared_cache

Top Processes by Memory: &#9432;
   1.07 GB     kernel_task
   489 MB      softwareupdated
   315 MB      firefox
   263 MB      Commander One
   242 MB      CrashPlanService

Top Processes by Energy Use: &#9432;
    10.50  Commander One
     7.56  WindowServer
     0.98  CrashPlanService
     0.94  mdworker

Virtual Memory Information: &#9432;
   19.83 GB    Available RAM
   17.25 GB    Free RAM
   4.17 GB     Used RAM
   2.58 GB     Cached files
   0 B         Swap Used

Software installs: &#9432;
   The Unarchiver: 3.11.2 (installed 2017-09-13)
   Commander One: 1.7.3 (installed 2017-09-13)
   Adobe Flash Player:  (installed 2017-09-13)

   Install information may not be complete.

Diagnostics Information: &#9432;
   2017-09-17 09:07:26    Last shutdown cause: 3 - Hard shutdown
   2017-09-16 14:54:28    CrashPlan.app High CPU use [Open] [Details]
   2017-09-15 17:07:59    SharingPref.prefPane Crash [Open]
   2017-09-15 07:57:24    com.apple.CommerceKit.TransactionService High CPU use [Open] [Details]

&#8195;
SAFE MODE

EtreCheck version: 3.4.4 (448)
Report generated 2017-09-17 09:45:56
Download EtreCheck from https://etrecheck.com
Runtime: 3:10
Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.

Problem: Computer is too slow

Hardware Information: &#9432;
   iMac (27-inch, Late 2012)
   [Technical Specifications] - [User Guide] - [Warranty & Service]
   iMac - model: iMac13,2
   1 3,2 GHz Intel Core i5 (i5-3470) CPU: 4-core
   24 GB RAM Upgradeable - [Instructions]
       BANK 0/DIMM0
           4 GB DDR3 1600 MHz ok
       BANK 1/DIMM0
           4 GB DDR3 1600 MHz ok
       BANK 0/DIMM1
           8 GB DDR3 1600 MHz ok
       BANK 1/DIMM1
           8 GB DDR3 1600 MHz ok
   Handoff/Airdrop2: supported
   Wireless:  en1: 802.11 a/b/g/n

Video Information: &#9432;
   NVIDIA GeForce GTX 675MX - VRAM: 1024 MB

Disk Information: &#9432;
   WDC WD40EZRX-00SPEB0 disk0: (4 TB) (Rotational)
   [Show SMART report]
       (disk0s1) <not mounted>  [EFI]: 210 MB
       Macintosh HD (disk0s2 - Journaled HFS+) /  [Startup]: 4.00 TB (833.84 GB free)
       (disk0s3) <not mounted>  [Recovery]: 650 MB

USB Information: &#9432;
    USB20Bus
        hub_device
            hub_device
               Apple Inc. BRCM20702 Hub
                   Apple Inc. Bluetooth USB Host Controller
    USB20Bus
        hub_device
           Apple Inc. FaceTime HD Camera (Built-in)
    USB30Bus 4 TB
       Seagate BUP BK 4 TB

Thunderbolt Information: &#9432;
   Apple Inc. thunderbolt_bus

Virtual disks: &#9432;
   Big hard disk (disk1s2 - Journaled HFS+) /Volumes/Big hard disk : 4.00 TB (2.84 TB free)
       Physical disk: BUP BK 4.00 TB (2.84 TB free)

System Software: &#9432;
   OS X El Capitan 10.11.6 (15G1611) - Time since boot: less than an hour

Configuration files: &#9432;
   /etc/hosts - Count: 15

Gatekeeper: &#9432;
   Mac App Store and identified developers

Possible adware: &#9432;
   Adware: ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
   One possible adware file found. [Remove/Report]

Kernel Extensions: &#9432;
       /Library/Extensions
   [not loaded]    com.paragon-software.filesystems.ntfs (14.2.288 - SDK 10.5) [Lookup]

System Launch Agents: &#9432;
   [not loaded]    8 Apple tasks
   [loaded]    161 Apple tasks
   [running]    69 Apple tasks

System Launch Daemons: &#9432;
   [failed]    com.apple.watchdogd.plist (Apple, Inc. - installed 2017-06-23)
   [not loaded]    45 Apple tasks
   [loaded]    163 Apple tasks
   [running]    82 Apple tasks

Launch Agents: &#9432;
   [not loaded]    com.adobe.AAM.Updater-1.0.plist (? ffb65062 17b9373f - installed 2013-04-14) [Lookup]
   [not loaded]    com.adobe.CS5ServiceManager.plist (? 40cdc1ff dd391a6f - installed 2013-04-14) [Lookup]
   [not loaded]    com.oracle.java.Java-Updater.plist (? 0 ? - installed (null)) [Lookup]
   [not loaded]    com.paragon-software.facebook.agent.plist (? 95fb0bd4 e9648c48 - installed 2017-05-18) [Lookup]
   [not loaded]    com.teamviewer.teamviewer.plist (? ? ? - installed 2017-09-17) [Lookup]
   [not loaded]    com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-09-17) [Lookup]

Launch Daemons: &#9432;
   [not loaded]    com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2013-04-14) [Lookup]
   [not loaded]    com.adobe.fpsaud.plist (? 2afb3af7 4898e928 - installed 2017-08-29) [Lookup]
   [not loaded]    com.crashplan.engine.plist (? 0 ? - installed 2017-06-16) [Lookup]
   [not loaded]    com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-09-11) [Lookup]
   [not loaded]    com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup]
   [not loaded]    com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup]
   [not loaded]    com.paragon.NTFS.launch.plist (Apple, Inc. - installed 2016-08-29)
   [not loaded]    com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2015-09-08) [Lookup]
   [not loaded]    com.teamviewer.teamviewer_service.plist (? ? ? - installed 2017-09-17) [Lookup]

User Launch Agents: &#9432;
   [not loaded]    com.adobe.AAM.Updater-1.0.plist (? 6a3cceca 17b9373f - installed 2013-04-15) [Lookup]
   [not loaded]    com.bittorrent.uTorrent.plist (BitTorrent, Inc - installed 2017-03-29) [Lookup]
   [not loaded]    com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]
   [not loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-09-16) [Lookup]
   [not loaded]    com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-09-06) [Lookup]
   [not loaded]    com.spigot.ApplicationManager.plist (? ef73f8ba 217327b7 - installed 2017-01-04) Adware!  [Remove/Report]
       ~/Library/Application Support/Spigot/ApplicationManager
   [not loaded]    com.spotify.webhelper.plist (Spotify - installed 2017-09-13) [Lookup]

User Login Items: &#9432;
   Dropbox    Application - Hidden
       (/Applications/Dropbox.app)
   CleanMyMac 3 Menu    Application - Hidden (MacPaw Inc. - installed 2017-08-08)
       (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
   CrashPlan menu bar    Application - Hidden
       (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)
   Commander One    Application
       (/Applications/Commander One.app)

Internet Plug-ins: &#9432;
   SharePointBrowserPlugin: 14.1.0 (installed 2013-04-14) [Lookup]
   FlashPlayer-10.6: 27.0.0.130 (installed 2017-09-13) [Lookup]
   QuickTime Plugin: 7.7.3 (installed 2017-09-16)
   Flash Player: 27.0.0.130 (installed 2017-09-13) [Lookup]
   JavaAppletPlugin: 15.0.1 (installed 2014-01-25) Check version
   Default Browser: 601 (installed 2017-09-13)

User internet Plug-ins: &#9432;
   Picasa: 1.0 (installed 2014-03-05) [Lookup]

3rd Party Preference Panes: &#9432;
   Backblaze Backup (installed 2017-05-28) [Lookup]
   Flash Player (installed 2017-08-29) [Lookup]

Time Machine: &#9432;
   Skip System Files: NO
   Mobile backups: OFF
   Auto backup: YES
   Volumes being backed up:
       Macintosh HD: Disk size: 4.00 TB Disk used: 3.17 TB
   Destinations:
       Timecapsule-schijf [Local]
       Total size: 2.00 TB
       Total number of backups: 146
       Oldest backup: 09-12-14 00:40
       Last backup: 11-09-17 13:25
       Size of backup disk: Too small
           Backup size 2.00 TB < (Disk used 3.17 TB X 3)

Top Processes by CPU: &#9432;
        8%     dpd
        1%     WindowServer
        0%     fontd
        0%     kernel_task
        0%     SystemUIServer

Top Processes by Memory: &#9432;
   980 MB      kernel_task
   129 MB      Finder
   125 MB      iconservicesagent
   117 MB      WindowServer
   92 MB       Dock

Top Processes by Energy Use: &#9432;
     2.14  WindowServer
     0.08  systemstatsd
     0.06  launchd
     0.04  syslogd

Virtual Memory Information: &#9432;
   19.41 GB    Available RAM
   17.93 GB    Free RAM
   4.59 GB     Used RAM
   1.48 GB     Cached files
   0 B         Swap Used

Software installs: &#9432;
   The Unarchiver: 3.11.2 (installed 2017-09-13)
   Commander One: 1.7.3 (installed 2017-09-13)
   Adobe Flash Player:  (installed 2017-09-13)

   Install information may not be complete.

Diagnostics Information: &#9432;
   2017-09-17 09:34:03    Last shutdown cause: 3 - Hard shutdown
   2017-09-16 14:54:28    CrashPlan.app High CPU use [Open] [Details]
   2017-09-15 17:07:59    SharingPref.prefPane Crash [Open]
   2017-09-15 07:57:24    com.apple.CommerceKit.TransactionService High CPU use [Open] [Details]

Teamviewer is dat echt software die je nodig hebt op deze computer?

Er staat gewoon heel erg veel zooi op deze computer waar ik van zou denken weg er mee. Na zoveel jaar moet je juist leaner met je computer proberen te gaan werken en dingen die je niet echt gebruikt verwijderen. Meer RAM in je computer stoppen dan deze nodig heeft levert je helemaal niets (nada) op.

Wat doet dit ding?
[loaded] com.paragon-software.facebook.agent.plist .... [Lookup]

Als ik zou op deze computer zou moeten gaan opruimen dan zou ik hier sowieso al eens mee beginnen. Verwijderen die handel.

- [running] com.teamviewer.teamviewer.plist ... [Lookup]
- [running] com.teamviewer.teamviewer_desktop.plist ... [Lookup]
- [loaded] com.teamviewer.Helper.plist .... [Lookup]
- [running] com.teamviewer.teamviewer_service.plist ... [Lookup]
- [not loaded] com.crashplan.engine.plist ... [Lookup]
- [running] com.spigot.ApplicationManager.plist  ...  Adware! [Remove/Report]
- [running] com.spotify.webhelper.plist ... [Lookup]

- FlashPlayer-10.6: 27.0.0.130 [Lookup]

En er staat waarschijnlijk nog wel meer op waar ik van denk weg er mee.

Hi Shmoo,

Bedankt voor je reactie.

De imac wordt gebruikt door mijn vrouw. Bij problemen gebruik ik Teamviewer om op afstand te ondersteunen.

De punt is denk ik helder: overbodige software verwijderen. Ik ga er mee aan de slag. Wellicht zit hierin een oorzaak van de problemen.

Marco

In het EtreCheck rapport zie je ook een aantal keer de optie "Remove" staan, door daarop te klikken kan je EtreCheck al een hoop rotzooi laten verwijderen.

Verder zou ik deze iMac een keertje in veilige modus opstarten, soms is dat al voldoende om alles een stuk sneller te maken: https://support.apple.com/nl-nl/HT201262

Volgens mij moet je een keer Malwarebytes draaien.
Spigot was toch een vervelend malware?

(Bewerkt door Paul Sondervan om 15:05, 17-09-2017)

En deze dan "Turbo Boost Switcher Pro.app". Die is bedoeld voor MacBooks om de batterij wat langer mee te laten gaan wanneer er om extra rekenkracht wordt gevraagd. Waarom zou je dat op een iMac installeren?

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-09-11)

Begonnen de problemen toevallig afgelopen maandag?

(Bewerkt door MacMiep om 17:23, 17-09-2017)

Beste forumleden.

Dank voor alle suggesties. Ik ben ermee aan de slag gegaan.

Onnodige apps heb ik verwijderd.
CleanMyMac heb ik voor de zekerheid ook verwijderd
Malwarebytes gedraaid. Inderdaad wat malware in de vorm van spigot verwijderd.

Ik ga kijken of dit het gewenste effect heeft.

Natuurlijk hou ik jullie op de hoogte.

Gr Marco

Ook grappig: ram je 24GB RAM in een iMac en vervolgens zit er een draaiende HDD in. Dat is zoiets als een ferrarimotor op diesel. De motor wil wel maar de bottleneck zit verderop.

Mijn voorstel: druk ook eens een SSD in die machine, dan gaat die écht als de brandweer.