Beste Ann,
Wanneer je gebruik maakt van Apple Remote Desktop 3.X (dus niet de VNC variant ofzo) moet het werken.
Als Apple specialist is het mijn dagelijks werk om klanten remote te ondersteunen. Zij gebruiken MacOSX 10.4 t/m 10.9. Al deze versies zijn compatible met Apple Remote Desktop 3.7.
De client computers moeten worden ingesteld via de optie 'Remote Management' onder System Preferences -> Sharing (Delen). Dus niet optie Screensharing (schermdeling).
Alternatief kan je hiervoor het kickstart commando gebruiken:
ARD Kickstart commando
Apple Remote Desktop 2 or later: Configuring remotely via command line (kickstart)
Note: This document does not apply to ARD version 1.2 or earlier or versions 1.2.1 to 1.2.4.
Apple Remote Desktop 2 or later include the "kickstart" command line utility. It allows you to install, uninstall, activate, configure, and restart components of Apple Remote Desktop without restarting the computer. You can configure all the features found in Apple Remote Desktop preferences.
The kickstart utility is located here:
/System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/kickstart
You need an administrator account to use the kickstart utility. To begin using the kickstart utility, use the sudo command, such as:
$ sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/kickstart -restart -agent
Note: All commands presented in this document should be typed as one line of text. It's OK if the text wraps as you enter it, just be sure not to enter hard carriage returns.
Following are some examples of other things you could do.
1. Activate Remote Desktop Sharing, enable access privileges for all users, restart ARD Agent:
$ sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/kickstart -activate -configure -access -on -restart -agent -privs -all
2. Activate Remote Desktop Sharing, enable access privileges for the users "admin", grant full privileges for the users "admin", restart ARD Agent and Menu extra:
$ sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/kickstart -activate -configure -access -on -users admin -privs -all -restart -agent -menu
Note: The -users flag should refererence the shortname of a user of the system.
3. Activate Remote Desktop Sharing, disable access privileges for all users:
$ sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/kickstart -activate -configure -access -off